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Shipping & Returns

Shipping Policy

Shipping & Delivery Policy — Comprinhas Online

1. Order Processing

Orders are processed within 1 to 2 business days (excluding weekends and US holidays). You will receive a notification email with a tracking number as soon as your order ships.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on destination and shipping method.

  • Standard Shipping (3–5 business days): $5.99 (Free on orders over $50)

  • Expedited Shipping (2 business days): $12.99

  • Overnight Shipping (1 business day): $24.99

3. Shipping Destinations

We currently ship within the United States, including Alaska, Hawaii, US Territories, and APO/FPO addresses.

4. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking link. Please allow up to 24 hours for tracking updates to appear.

5. Address Changes & Undeliverable Packages

Please verify your shipping address at checkout. We cannot guarantee address modifications after an order has been placed. If a package is returned due to an incorrect address provided by the customer, reshipment fees will apply.

6. Lost or Stolen Packages

Comprinhas Online is not liable for packages confirmed as delivered by the carrier. If your tracking indicates delivery but you have not received your package, please check with neighbors, building management, or contact the carrier directly.

7. Contact Us

Return & Exchange Policy

Return & Exchange Policy — Comprinhas Online

1. Returns & Right to Cancel (30-Day Window)

We want you to love your purchase! If you are not completely satisfied, you may return eligible items within 30 days of delivery for a full refund or store credit.

  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.

  • Return Shipping: Return shipping fees are covered by the customer unless the item was received damaged, defective, or incorrect. Prepaid return labels can be provided upon request and deducted from your refund total.

2. Exchanges

Need a different size, color, or model?

  • Timeframe: Exchange requests must be submitted within 30 days of delivery.

  • Process: Contact our support team to reserve your new item. Once we receive and inspect your return, your replacement item will be shipped out.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with proof of purchase and photos of the damage. We will provide a free prepaid shipping label and send a replacement or process a full refund immediately.

4. How to Request a Return or Exchange

  1. Email us at contato@comprinhasonline.com.br.

  2. Subject Line: Return Request - Order #[Your Order Number].

  3. Message Body: Include your full name, order number, reason for return, and photos (if damaged).

  4. Our team will respond within 1–2 business days with return instructions and shipping details.

5. Refunds

Refunds are processed within 3–5 business days after receiving your item at our warehouse. Refunds will be issued to your original payment method. Depending on your financial institution, please allow 3–7 business days for the credit to reflect on your statement.

6. Customer Support

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